A Meet & Greet consultation must be completed prior to finalizing a reservation.
This meeting may take up to one hour (no charge). During this important meeting, Cat Sitting by Jen will have the opportunity of meeting with you and establishing contact with your cat.
A Service Agreement and miscellaneous documentation will also be completed at this time.
Initial reservations will be confirmed by email. You will receive another email 48hrs before your first scheduled visit. If plans have changed, or information is incorrect, please contact Cat Sitting by Jen immediately.
A deposit equal to 50% of the total amount shall be due at the initial consultation with the remainder due on the first day of service.
Payment will be accepted by cash or check. Please make checks payable to Cat Sitting by Jen.
Cancellations/Amendments to Schedule
Cat Sitting by Jen understands that sometimes events occur and services need to be rescheduled, cancelled and/or amended. As a sole provider, I do not over-book and can usually accommodate such changes - with the exception of Holiday periods.
Rescheduling/Cancellations within 48 hours of service - No Charge except for holiday periods.
Holiday period cancellations will incur a $25.00 fee if less than five (5) day's notice is given.
Owner must notify Cat Sitting by Jen ASAP if they are extending their trip, or are delayed, and require service to be lengthened.
Owner should also contact Cat Sitting by Jen immediately upon their return home. Otherwise additional sitting charges may be incurred.
All rescheduling or cancellation requests must be confirmed by email.
Emergency Veterinarian Care
You will be asked to complete an Emergency Care Form authorizing Cat Sitting by Jen to seek medical care for your pet should this become necessary. It is advisable that you contact your veterinarian's office prior to leaving and advise them that Cat Sitting by Jen will be caring for your pet. Your veterinarian's office should also have your credit card information on file in case medical care is required. Cat Sitting by Jen will not be responsible for the payment of veterinarian fees.
Home & Gate Entry
Two house keys - or one house key plus a garage door opener - should be handed over to Cat Sitting by Jen during the Meet & Greet visit.
If you reside in a gated community, please notify the front gate that Cat Sitting by Jen has permission to enter.
If you employ a Home Security service, please advise them that Cat Sitting by Jen has permission to enter your home, and please make sure to give sitter the alarm code.
It is not unusual for owners to require additional information. Please do not hesitate to contact Cat Sitting by Jen should you have any further questions or concerns regarding the care of your pet.